Terms & Conditions

Satisfaction Guarantee 

We strongly believe in and take great pride in the Quality of our products and officially licensed sports merchandise we sell on our site. We don’t mess around – we take every step possible to be certain the item you order is up to snuff and meets expectations.

We understand, however, that sometimes that doesn’t happen. If that’s the case, our Satisfaction Guarantee is built to make amends. 

First, we accept Returns of unused, uncustomized merchandise within 30 days of the order date, no questions asked. We’ll send you another color, a new size or an entirely different style. Or, if you’d prefer a refund, we’ll get you that instead. 

We also guarantee everything we sell in case it comes with any sort of defect in craftsmanship or materials. This guarantee lasts for 60 days in most cases, but sometimes longer. We cover the costs of returning the item to us and processing and getting a replacement as quickly as possible. Contact Us if you need help with a defective item. 

Security Guarantee 

We take your online security and personal information very seriously – every transaction you make on our site is 100% safe.

We use Secure Socket Layer (SSL) encryption technology trusted by the internet's leading retail sites to keep you secure. The technology scrambles your personal information – credit card number, name, address – so that it cannot be read as the information makes its way to us. When it arrives at socceratoz, only our secure computers can decode it. 

If unauthorized charges were ever to be made on our site from your card, we would not charge you for those. 

More privacy information awaits you at our Privacy Policy page. 

Service Guarantee

We’re always here for you (barring the odd holiday and sleeping hours).

Visit our Contact page for full details on customer service availability and times and for more options on that front, visit our Customer Service Hub where we’ll link you off to help solve any other needs you may have.